Refund & Returns Policy

🔄 Return Window

We understand that sometimes online shopping doesn't work out perfectly. That's why we offer a generous 30-day return window to ensure you have enough time to try on your items and make sure they're exactly what you wanted.

✅ Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Unworn and unwashed: Items must be in their original condition
• Tags attached: All original tags must still be attached
• Original packaging: Items should be returned in their original packaging when possible
• No damage: Items must be free from any damage, stains, or odors
• Proof of purchase: Original receipt or order confirmation required

Non-Returnable Items:

• Items marked as "Final Sale"
• Customized or personalized items
• Items damaged by misuse
• Underwear and intimate apparel (for hygiene reasons)

📦 How to Return

Step 1: Contact Us

Before sending your return, please contact our customer service team at [email protected] or call us during business hours. We'll provide you with:

• Return authorization number (RMA)
• Return shipping instructions
• Prepaid return shipping label (for US orders)

Step 2: Package Your Return

• Securely package all items in their original condition
• Include your RMA number inside the package
• Attach the prepaid return label to the outside of the package

Step 3: Ship Your Return

Drop off your package at any authorized shipping location or schedule a pickup. We recommend using a trackable shipping method and keeping your receipt until your return is processed.

💰 Refunds

Refund Method:

Refunds will be issued to your original payment method:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Store Credit: Immediate (optional, with 10% bonus)

Refund Amount:

• Full item price for returns in perfect condition
• Original shipping costs are non-refundable (unless we made an error)
• Return shipping costs are deducted from refund (except for our errors or defective items)

🔄 Exchanges

We offer free exchanges for:

• Size exchanges: Different size of the same item
• Color exchanges: Different color of the same item (if available)
• Defective items: Replacement of damaged or defective products

🌍 International Returns

We accept international returns with the following conditions:

• Customer is responsible for return shipping costs
• Items must be returned within 30 days of delivery
• Custom duties and taxes are non-refundable
• We recommend using a trackable shipping method

Return Address:
Desto Dubb Clothing
Returns Department
2847 Melrose Avenue
Los Angeles, CA 90029
United States

⚠️ Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately:

• Email photos of the damage to [email protected]
• Include your order number and description of the issue
• We'll arrange for immediate replacement or full refund
• No need to return damaged items unless requested

❓ Frequently Asked Questions

Can I return items purchased with a discount code?

Yes, you can return items purchased with discount codes. The refund will be for the amount you actually paid.

What if I lost my receipt?

No problem! We can look up your order using your email address or phone number associated with the purchase.

Can I return items to your physical store?

Yes, you can return online purchases to our Los Angeles store location during business hours. Please bring your order confirmation or receipt.

How do I track my return?

Once we receive your return, we'll send you an email confirmation. You can also contact customer service for updates on your return status.